Investigation of Health related phone application and call center in Indonesia

Kind of health call center in Indonesia:

Jakarta District Health Office has launched a healthcare information system with online call center 119. By calling this number, residents can find out the inpatient unit and the availability of medical equipment in a hospital.

Provincial Government (Government) DKI working together with Infomedia and Telkom through the health department launched Jakarta Services Integrated Emergency Management System (SPGDT) Call Center 119. This is done as an effort to improve the quality of health service to provide free health care to underprivileged citizens of Jakarta.

Infomedia as Telkom Group to participate in the provision of services SPGDT the 119 Call Center. SPGDT itself an emergency patient management system that includes an element of pre-hospital care, hospital services and services between hospitals.

In addition, the 119 Call Center Service SPGDT also functioned as a public service call if emergency services needed such as evacuation of patients, hospital referrals and hospital room availability information. Currently it  has been connected to a network SPGDT ten hospitals and Emergency Ambulance 118 in Jakarta. In late March 2013, targeted 92 hospitals will be connected in a network SPGDT.

Hopefully, through the provision of services SPGDT 119 Call Center will provide many benefits to the community, especially for the middle class Jakarta in need. Through the launch of the 119 Call Center Services SPGDT Infomedia will continue to improve the quality of service delivery of information to the public through the call center.

On the other hand, the call center has also been conducted in southern Sumatra (Palembang), which the Department of Health of South Sumatra Province with the Hospital Mohammad Hosein (RSMH) Palembang and 7 other hospitals like Miria, Bari, Siti Khadijah, Caritas, RSMH, and Muhammadiyah Pusri hospital, in cooperation with Telkomsel improving health care through the provision of call center programs by pressing 119 to address an integrated emergency management system (SPGDT).

Health related phone application in Indonesia

Basically, future trends point to the mobile world. Phone Applications are available in a variety of cell phones or better known as the android, which  is now has many apps that provide various beneficial and to one's health. The variety of health applications are now being developed aims to help people detect the disease and care for the environment.

Mobile trend also hit the Indonesia health world. The new technology for the detection of Parkinson's disease using a mobile phone is being developed through The Parkinson's Voice Initiative, a project to help people with Parkinson's.

In Indonesia, a mobile application for detecting the actual disease has also been developed. For example, MOSES, stands for "System and Endemic Observation Malaria Surveillance". The application was created by a team of ITB (Institute Teknologi Bandung) students to diagnose malaria. The application was elected as the first prize in the category of Mobile Device Award, the Imagine Cup 2009 competition held by Microsoft Corp.

A variety of mobile applications is also developed to detect the disease. Health check can now be done easily, no need to bother anymore. What is the state of your health, we know enough to use an Android app. When we feel not good physical condition, we can use the application to check the health condition of WebMD. WebMD can be used to check the symptoms of a disease, condition, drug information, supplements, vitamins, and first aid information.

This WebMD is useful as a in an emergency position before we go to the doctor for treatment. WebMD is an application designed for early consultation on what diseases occur in our body, so the next time we visit the doctor, and asked about symptoms and habits of what is being done, we can answer clearly.

There are several applications for Android Users of Health as follows:

Food Nutrition Application Providers (Nutrition Facts Calorie Counter)

Application providers can provide the nutritional content of food calorie content of some foods provide content of fat-protein-carb, while others provide information about vitamins and minerals as well, this app can help you when making orders food at a restaurant, while shopping at the supermarket, or when cooking at home.

Application for the purposes of exercising (Fitness Trainer Workout Buddy)

Exercising at least 45 minutes to an hour at least five times a week can provide health benefits; does not only help you lose weight but also can make you more energetic. However, many of us find it difficult to go to the gym because of busyness. Smart phones provide a wide range of applications ranging from Pilates, yoga and other exercises can be done at home.

Application to Monitor Heart Rate (Instant Heart Rate.)

Heart rate monitor is a personal monitoring device that allows one to measure his or her heart rate in real time. There are various heart rate monitor app available on android applications that can help measure the heart rate. It is quite simple and does not require a lot of space on our phone and can be an application that can monitor our heart health.

Applications Daily Diet (Diet journaling and Doc's Diet Diary)

Good nutrition plays an important role in the prevention and control of a number of diseases. Maintain and record the food you eat is very important especially when you are want to maintain your weight or when you are suffering from chronic diseases such as diabetes, kidney failure, etc. Applications daily diet or diet journals are very useful as an application that helps you do the same. They help you record your diet, set alarms to eat as well as a reminder to make an entry into your diet records.

Applications Measuring tool step(Walkroid, Accupedo pedometer, pedometer Noom walk.)

Physical activity is important for maintaining health. Based on several studies, the U.S. Surgeon General and the UK Department of Health, has recommended walking 10,000 steps per day for a healthy life. Pedometers are electronic devices or applications that can help a person to calculate his pace. The smart phone market is flooded with a variety of applications Pedometer.

Application For Blood Pressure Monitor

People who have health problems in blood pressure, heart or kidneys have a need to monitor his condition by making a record that can be used as a tool to monitor his blood pressure.

Application For Allergy Sufferers

If you suffer from food allergies, this application is very useful to inform the food to see if the food contains any food allergies. This application works with the principle of bar-code reader, where the application can scan bar codes and provide information on whether that particular food contains any allergies.

-Friskila Damaris Silitonga, SKEP, NS, MPH